- One of the items I have purchased has a quality issue or the wrong product was delivered. What do I do about this?
- In case I return the products, will the COD/ Shipping/ Gifting charges be credited back?
- I have received my products and I am not happy with the size. What is the Return or Exchange policy?
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What are the terms and conditions for a refund ?
100% size satisfaction guarantee on your first order - If you face any size or style issues with the first product you have purchased from us, we are happy to replace it for you with a different size or style without the need for a return of your used product. If we can't replace it for you, we will provide a full refund on that first product (underwear or bralette) alone. Please note that we will only deduct the shipping charges incurred for the shipment while we provide you with the refund to the original payment method.
Cancellations - If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 4-7 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
Wrong or defective products received- We can either ship out the correct product(s) or provide a refund into your bank account by the same payment method used while placing the order.
Refund for Products Returned - In the case that you are not happy with the product and wish to return the product(s) for a refund, please send us an email to firstname.lastname@example.org mentioning your order number and reason for return. Returns are accepted within 7 days of you receiving the product if they are not tried on, unwashed, and in the original condition, you received them with packaging intact. We will initiate a reverse pickup for the products that are needed to be returned, and after the products are received at the facility and the products pass the Quality Check, we will be initiating a refund for the products received. Please note that we will only deduct the shipping charges incurred for the reverse shipment of the products while we provide you with the refund for the total products returned back to us which passes the Quality check.
In case any of the products returned do not pass the Quality check, we will not be refunding the amount for the same. We will be able to ship the same product back to you if you prefer, however, the additional shipping charges for this will have to be borne by the customer.