I have received my products and I am not happy with the size. What is the Return or Exchange policy?
We know it can be difficult to choose the perfect size when it comes to shopping online and our satisfaction guarantee gives you the freedom to try on the first product you have ordered to see how you feel in it. Your very first purchase of underwear or Lounge bra from us (single piece) is covered under the 100% size satisfaction guarantee. If you face any size or style issues with the first product you have purchased from us, we are happy to replace it for you with a different size or style without the need for a return of your used product. For other unused products from your first purchase, an exchange is possible only upon return of the product unused, unwashed and in its original packing. Read more about this policy here.
For all subsequent purchases and products, we accept return requests within 7 days of receiving the product and as long as it is in its original condition (which means it should not be worn, washed or tried on and still intact in the original packaging as received).
If you wish to return or exchange a product, please write in to us at firstname.lastname@example.org with your Order ID and reason for the return or exchange.
We will then confirm if your pin code is valid for a return (reverse) pick up, and arrange for it accordingly. In case your pin code does not allow for the return pick up, you will need to return the product to us at your own cost. For all exchanges, we are only able to send out our replacement products to you once the returned products have reached our warehouse.