- One of the items I have purchased has a quality issue or the wrong product was delivered. What do I do about this?
- In case I return the products, will the COD/ Shipping/ Gifting charges be credited back?
- I have received my products and I am not happy with the size. What is the Return or Exchange policy?
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What is the 100% size satisfaction guaranteed on my purchase?
Applicable only on your first purchase with us and on a single piece of underwear or bralette, the 100% size satisfaction guaranteed policy ensures that you only wear the size or style most comfortable to you.
>> If you face any issues with the size or style of the product you ordered, we offer a free replacement for only ONE piece of product that you tried on to check the fit and comfort. This product is yours and you can keep the piece without having to return it to us.
>> In case your order contains more than one underwear or bralette, we request you to try on only one as we cannot offer free replacement for more than one piece.
>> The other products from your order can only be exchanged after they are returned and go through a quality check. Please note that NO exchange will be accepted if any of the returned products are opened, washed, tried, or used even once.
Your replacement request should reach us within 2 weeks of delivery for you to be eligible for the 100% size satisfaction guarantee. Please fill out your replacement/return request on this form link and we’ll reach out to you on priority.
Refunds: Under circumstances where replacements are not possible from our end, we will refund the cost of the product you bought in your first order (applicable only to a single piece of underwear OR bralette).
Still confused? Feel free to reach out to us on firstname.lastname@example.org or call +91 63825 46490 for more clarity.