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DELIVERY POLICY

How does our delivery process work?

  • - Once we processes your order, the products are inspected thoroughly to ensure they are in a perfect condition.
  • - After the products pass the final round of quality checks, they are packed using plastic free packaging and handed over to one of our delivery partners.
  • - Our delivery partner will deliver the package to you at the earliest possibility. In case, they are unable to deliver the package at your address, they will contact you on the number provided by you at the time of placing your order.

We package our products in plastic free cloth packaging, which are covered in a protective outer layer and sealed. This packaging is discreet in nature.


Delivery - We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 4-10 business days depending on where you live. All orders come in fully sealed packages to make sure that the products reach you in perfect condition.


We will initiate the shipment of your products within 24 -48 hours of receiving the order under most circumstances. Our regular working hours are Monday to Saturday 10am - 6pm. We only process and dispatch orders during these hours. All delivery and dispatch timescales quoted on the website do not include weekends or other regional and national holidays. While we make every effort to deliver your order within the specified timeline, on occasion due to unforeseen circumstances we cannot always guarantee delivery in the said time, or accept liability for deliveries made outside this timeline.


We will deliver the products ordered by you to the address which you have provided as the delivery address when you place the order. If any of the details you have given us in your delivery address are incorrect, we shall not be liable for any items which may have not been received by you. Our courier partner will attempt the delivery 3 times and a call will be made to the registered phone number and you can let the delivery executive know a convenient time to deliver your order. You may specify a delivery address which is different from your billing address at the time of placing your order.


International delivery - International delivery is available for our products, and we request you to check with us through E-mail or the Contact Us form before placing an order. Delivery costs are calculated according to the product quantity and weight, as well as the country it is being shipped to. Please note that the cost of logistics for the order as well as returns or replacements (if required) will be separate and is to be borne by you, and does not follow the same policy for free shipments (when applicable) which we offer to our customers within India.


Tracking your order - We provide a tracking number on dispatch of your order so that you can track the progress of your delivery. You can also use the ‘Track my Shipment’ option on the website to check the status of your order once it has been shipped. If any issues arise with regards to your shipment, please contact us, so that we can assist you.


Order Cancellations - In case you wish to cancel the order you have placed, you can cancel it within 24 hours from placing the order. The cancellation can be made by logging into your account on our website and cancelling the order or contacting us at hello@tailorandcircus.com and indicating the order number along with the reason for cancellation. Your payment amount, if any, shall be transferred to the original mode of payment used while placing the order within 4-5 working days. If an order cancellation is required after the product is shipped, we will provide a refund after we receive your package from the courier partners at the facility.


Events beyond our Control:

Tailor and Circus cannot be held liable for any failure to deliver products, or any delay delivery or for any damaged or defective products delivered that is caused due to any event or circumstance beyond our reasonable control including, without limitation to strikes, lockdowns and other industrial disputes, breakdown of systems or network access, floods, fire, explosion or accident and bad climate or weather. However, if such circumstances arise, do contact us and we will do our best to rectify the issue for you.